Frequently Asked Questions
Find answers to common questions about orders, shipping, payments, and more
Shipping & Delivery
What are your delivery locations?
We deliver across Bangalore and selected nearby areas. Delivery availability may vary based on the product and location.
How much is the shipping charge?
Shipping charges depend on the product type, order value, and delivery location. Exact charges will be shown at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.
Do you offer same-day delivery?
Yes, same-day delivery is available for orders placed before 2:00 PM within Bangalore city limits, subject to product availability.
Payments
What payment methods do you accept?
We accept Credit Cards, Debit Cards, UPI, Net Banking, and popular digital wallets.
Is Cash on Delivery available?
Cash on Delivery (COD) availability depends on the product and delivery location. This option will be shown at checkout if applicable.
Are online payments secure?
Yes, all online payments are processed through secure, encrypted payment gateways to ensure your data is protected.
Can I pay using EMI?
Yes, EMI options are available on select credit cards and eligible orders.
Returns & Refunds
What is your return policy?
Products can be returned within the specified return period if they are unused, undamaged, and in original packaging.
How do I initiate a return?
You can initiate a return by contacting our customer support team with your order details.
How long does it take to get a refund?
Refunds are usually processed within 5–7 business days after the returned item is received and inspected.
Are there any non-returnable items?
Yes, certain items such as customized products, perishable goods, or clearance items may not be eligible for returns.
Warranty
Do your products come with warranty?
Yes, most products come with a manufacturer’s warranty. Warranty details vary by product.
How do I claim warranty?
To claim warranty, contact our support team with your invoice and product details.
Do you provide extended warranty?
Extended warranty options may be available for select products. Please check the product page or contact support.
What does the warranty cover?
Warranty typically covers manufacturing defects and hardware issues under normal usage conditions.
Order Tracking
How do I track my order?
You can track your order using the tracking link sent to your registered email or mobile number.
My tracking shows no update for 2 days. What should I do?
If there is no update for more than 48 hours, please contact our customer support team for assistance.
Can I change my delivery address after placing an order?
Address changes are possible only before the order is shipped. Please contact support immediately.
What if I’m not available to receive the delivery?
Our delivery partner will attempt re-delivery. If unsuccessful, the order may be returned to our warehouse.